You sit in it, we stand by it

The Moran Customer Service Sales and After Sales Team will ensure you have access to service and advice on all products, parts, maintenance and warranty information.

The Melbourne based team offers direction and access to genuine parts and products including in-home furniture maintenance. Also available are leather cleaners and conditioners, castors and cushion fillers – all part of the care range helping to extend the life of your Moran Furniture for generations.

Download – Moran Furniture General 10 Year Guarantee (PDF, 64KB)
Download – Moran Furniture Active Comfort 10 Year Guarantee (PDF, 1100KB)
Download – Moran Contract Warranty (PDF, 56KB)

Moran Furniture - After sales support

Time to reupholster?

If you have a favourite MORAN chair or sofa that could do with a less lived-in look, Moran would be happy to help you.

Moran sofas have such a high heirloom factor are so well built and remain aesthetically timeless that they are often passed down from generation to generation. Recovering the upholstery is much more appealing than throwing a perfectly good MORAN away.

The Moran Contract provides a comprehensive re-upholstering service for Moran built furniture. Even after 30 years we can breathe new life into these models. It is remarkable what a bit of attention and an updated cover choice can do to transform these pieces and give them a new lease on life. The staff at Moran love seeing these before and after transformations and we are sure you will be equally astounded by the results.

Arrangements for re-upholstery will vary depending on your location, so it is best to call Moran Contract for full details.
Moran Furniture - Contract Support

A little care goes a long way….

Moran sources an extensive range of 100% full grain leathers and quality upholstery grade fabrics from around the globe. They are specifically selected to highlight the features of the range, bringing out each models individual character and provide new inspiration reflecting timeless looks suiting today’s Australian lifestyle. As such a little bit of care for the leather or fabric will keep your investment piece looking spectacular for longer.

Please refer to the Fabric and Leather Guides and the general Fabric and Leather Care tips outlined below.  For any further assistance please contact the Moran Customer Service department.
Moran Furniture - After sales support

Fabric care

Sunlight

The harmful effects of sunlight as well as some household lighting may cause fading and fibre damage. So it is important to keep drapes closed whenever possible. Rotating and reversing cushions wherever possible also helps protect your investment. Some drying methods make certain fabrics more susceptible to fading.

Pilling

Pilling can be expected on most fabrics and is not considered a fabric fault. Fibre pills can be removed using an electronic pilling machine. Lightly rotate the pilling machine over the affected area. Repeat if required.

Dust

Dust accumulates on furniture daily and may become abrasive causing accelerated wear and tear. Weekly to fortnightly vacuuming is recommended, using the appropriate upholstery attachment on a low suction.

Rotation

Rotate or reverse cushions regularly wherever possible. This evens out usage and wear to minimise “favourite chair syndrome”.

Beware

Pet fur is particularly oily and can easily cause permanent discolouration. Claws, belt buckles, heels, keys, etc can cut and pull fibres.

Sitting

Sitting on the cushion edges or the arms causes premature wearing of fabric as well as the inner componentry. It also causes undue stress on seams, piping and zips.

Spills

The threat of spills can be alleviated by adding Moran ‘Fabricoate’. Fabricoate is a protective spray that can be applied to most fabrics during the manufacturing process. It is an excellent safeguard against stains, repelling liquid from the surface of fabric and allowing the opportunity to wipe up spills before they penetrate the fabric fibres permanently. It is imperative to place your Fabricoate request with your retailer at the same time as placing your Moran furniture order. Fabricoate comes with the added protection of a separate warranty against fabric stains.

Download – Moran Furniture Fabric Care (PDF, 270KB)

Leather care

To keep leather furniture looking good for many years to come, the cover must be cleaned and conditioned or revitalised on a regular basis using only recommended products. The right care and attention makes a big difference to the leather’s on-going appearance and performance. Leather furniture will improve with age giving a special lived-in look that is one of the most desirable aspects of the best leather.

Only Moran approved products should be used as general purpose cleaners can easily cause cracking, remove colour and make leather sticky. Look for Moran Leather Care kits in department stores or specialty stores. Moran Leather Care Kits can also be ordered directly from Moran for $69.00 with free postage to your address within Australia by calling the Moran Customer Service department.

Generally speaking leather is easy to care for. There are just a few tips to consider ensuring longevity.

  1. It is best to avoid exposing furniture to direct sunlight or heat sources as this can accelerate fading or drying out the leather which causes cracking.
  2. Dust does wear leather down considerably. Leather requires dusting and vacuuming regularly – around fortnightly.
  3. Try and avoid pets scratching or soiling leather furniture. Their fur contains natural oils that can discolour leather. Studded belts or jeans can also easily mark leather.
  4. Avoid creams, lotions and oils getting into contact with leather as this can cause discolouration.
  5. Natural body oils and perspiration, exacerbated by medications and chemotherapy discolour leather, particularly around areas such as the headrest and arms.
  6. Do not over-clean leather furniture. Over cleaning will strip leather of its natural oils and accelerate fading and cracking. Moran recommends ‘daily use’ leather furniture to be gently cleaned by wiping over with a damp cloth only once a week, cleaned with a small amount of our recommended cleaner only once a month and conditioned using a small amount of our recommended conditioner only once every three months. Less frequently used leather furniture will require even less frequent maintenance.
Download – Moran Furniture Leather Care (PDF, 280KB)