Terms and Conditions

Agreement

These terms and conditions apply to you, the website user and your usage of the Moran Furniture website and associated processes, including the purchase of goods and services through the website.

Orders when placed online and confirmed will generate a unique order number which for which you accept the terms and conditions. The order is confirmed when the confirmation email is sent to the nominated email address.

It is your responsibility to ensure the correctness of email and street delivery address and contact information.

Products

Dimensions are approximate and features and specifications are conveyed as accurately as possible.

Prices

All prices listed include applicable taxes.

All prices listed are in Australian Dollars.

Prices are subject to change however a confirmed order becomes a fixed price.

Delivery charges are subject to change and or quotes dependent on final location.

Payment

The full payment for your order is deducted from your credit card or PayPal account on completion of your order. The order will commence once payment has been validated. We accept payment by Visa, MasterCard and PayPal. Credit card details are processed using a SSL encryption and are not stored by us.

Deliveries

As Moran Furniture is bespoke it typically takes 10 to 12 weeks to build and deliver to metro areas. Our standard deliveries include Adelaide, Brisbane, Canberra, Gold Coast, Melbourne Perth, and Sydney metro areas. Please contact us on 1300 786222 or email to info@moranfurniture.com.au if required to discuss your preferences. If you think access to you property is limited or difficult please contact us to discuss your requirements.This time frame is indicative based on demand and heavy transport availability.

Warranty and Exchange

CONDITIONAL 10 YEAR WARRANTY

MORAN FURNITURE PROVIDES THIS WARRANTY TO THE ORIGINAL PURCHASER FROM THE DATE OF DELIVERY. TERMS AND CONDITIONS ARE AS FOLLOWS:-

SOFAS, CHAIRS, RECLINERS, ACTIVE COMFORT CHAIRS & SOFA BEDS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These warranties are additional to those statutory warnings by any State or Country where the purchase was made. In no way does the warranty restrict, negate, modify or limit any rights of the consumer under the laws where the purchase was made.

10 YEAR WARRANTY FRAMES

1. Steel structural frame elements are warranted against breakage for a period of (10) years.

2. Timber frames and steel insert frames are also warranted against breakage for a period of (10) years.

5 YEAR WARRANTY CUSHION INSERTS

3. Seat and back inserts including SpringCell inserts, foam inserts, feather and fibre inserts and Dacron fill inserts are warranted for a period of (5) years.

Loss of foam resiliency should not be confused with softening of foam or stretched covers, which may result from normal use. Owners of upholstered furniture should also expect foam and fibre fillings to compact over time.

5 YEAR WARRANTY MECHANISM

4. Recliner mechanism’s including steel springs are warranted against breakage for a period of (5) years.

Please note that this does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.

2 YEAR WARRANTY POWER

5. Warranty period for defects of new motors and related parts are (2) years.

2 YEAR WARRANTY LEATHER AND FABRIC

6. Moran leather products are warranted against tearing and cracking for a period of (2) years, Moran Furniture fabric products are warranted for a period of (2) years against seam slippage, fraying and dye transfers.

The fabric warranty does not cover tears, flattening of nap, pilling, fading or shrinkage and is not valid when heavy soiling or abuse is evident.

The warranty does not cover normal fading, damage due to improper use, damage from lack of required caution and/or regular care and maintenance.

The warranty does not include claims for veins, wrinkling or natural markings from healed scars or tick marks or variations in grain or colour. These natural features are proof that only genuine leather has been used.

The warranty does not include stretching of leather or fabric. This is normal and results from normal use.

Exposure of leather and fabric to direct sunlight or extreme light sources will cause fading and damage and is not covered by the warranty.

Moran Furniture assumes no warranty obligations for defects arising from normal wear and tear, accidents, acts of God, negligence, misuse, abuse, shipping/handling or alteration of the products.

Required Maintenance

Proper cleaning and making sure all fasteners are tightened must be performed regularly. Check and tighten all bolts, screws and knobs every (4) months on Active Comfort chairs.

Regular dusting with a damp, clean cloth and the use of appropriate cleaning and protection products performed every (4) months.

Soiled areas of leather or fabric should immediately be cleaned with appropriate cleaners. Do not use any cleaners that contain Kerosene, Silicon and/or Solvents.

Claim Management

When making a warranty claim, the customer must contact the retailer where the original purchase was made. Your retailer will then lodge a service request with Moran Furniture. No unauthorised attempt should be made to repair or modify the furniture.

Claims under this warranty will require dated proof of purchase, the product tracking number and receipt of the registered warranty, plus photographic images to support the claim. The claim should be made promptly following the discovery of any alleged defect.

Transportation to and from the retailer is the responsibility of the purchaser, including loss of time and packing.

In-home/onsite furniture inspections performed by an approved Moran repairer or agent are free of charge for the first 12 months. After this 12 month period expires, a house call fee will apply to all inhome/onsite inspections. This fee is payable by the purchaser; however, if a manufacturing defect is found it will be refunded.

All designs contained herein are owned/registered and remain the Intellectual property of Moran Furniture Pty Ltd. The furniture models and manufacture described in this literature relate exclusively to the designs produced by Moran Furniture. Availability of cover shown is subject to change. Improvements or alterations to design, construction techniques or dimensions may occur without notice.

*Our obligations are subject to our formal, written guarantee.

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