Americana Dining Chair

RETURNS POLICYON MADE TO ORDER ITEMS: Moran Furniture is a manufacturer of bespoke product, made by hand to each customers unique specifications. As such Moran is unable to offer a change-of-mind returns policy as Moran cannot be left with furniture that has specifically been made for a customer.If there is a repair or replacement issue, such issue is assessed by Moran based on Moran’s Claims Management Policy. It remains Moran’s choice to assess as to whether to repair or replace the furniture, based upon the Claims Management Policy.ON CLEARANCE ITEMS: Moran Furniture offers limited stock of end-of-line product ranges at heavily discounted prices as clearance stock for direct sale on our website to the public for a limited time only, while stocks lasts. Moran is unable to provide change of mind returns on these clearance sale items unless the item is deemed faulty with a major problem for which a product is covered for refund or replacement as per consumer guarantees.CLAIM MANAGEMENTON MADE TO ORDER ITEMS: Moran will choose whether to repair or replace an item based on the Claims Management Policy.When making a warranty claim the customer must first contact their retailer where the item was purchased. Claims under warranty will require dated proof of purchase, the product tracking number and receipt of the registered warranty, plus photographic images to support the claim. The claim should be made promptly following the discovery of any alleged defect.If you believe that there is something wrong with the item and would like assisitnace to see how it may be covered under warranty, please reach out to Moran Furniture Customer Service-After Sales (03)95904801 and they will assist you further.In-home/onsite furniture inspections performed by an approved Moran repairer or agent are free of charge for the first 12 months. After this 12 month period expires a house call fee will apply to all in-home/onsite inspections. This fee is payable by the purchaser, however, if a manufacturing defect is found it will be refunded.ON CLEARANCE ITEMS: If you believe that there is something wrong with the item you have received, please reach out to Moran Furniture Customer Service-After Sales (03)95904801 and they will assist you further.